Frequently Asked Questions.
01. The order
How can I place an order?
To place an order, simply browse our website and add your desired items to your cart. Proceed to the checkout page, review your order details, provide shipping and payment information, and complete your purchase.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for your convenience. During checkout, you can choose your preferred payment method.
02. Shipment
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment and get estimated delivery dates.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
03. Privacy
How is my personal information used?
We take your privacy seriously. Your personal information is used solely for order processing, customer support, and improving our services. We do not share or sell your information to third parties without your consent.
What data do you collect?
We collect information you provide during the ordering process, such as your name, address, and payment details. We also collect website usage data through cookies and similar technologies to enhance your browsing experience.
04. Returns, exchanges and complaints
What is your return policy?
For detailed information about our return policy, please refer to our Returns and Refunds Policy page. It outlines the process and conditions for returning products.
What should I do if I have a complaint?
If you have any complaints or concerns about your order or shopping experience, please reach out to our customer support. We take your feedback seriously and will work to address any issues promptly.